These terms govern all orders placed through kyodeiriabeiri.sbs for pottery supplies including
clays, glazes, and modeling tools. They apply to all customers in Canada and were last
updated on November 5, 2026.
1
Who these terms apply to
These terms and conditions apply to all individuals who place an order through
kyodeiriabeiri.sbs, whether for personal hobby use or otherwise. The site is operated by
Margaret Holloway, a sole trader based in Canada, referred to throughout these terms
as the operator. By placing an order, the customer agrees to be bound by these
terms. The operator reserves the right to update these terms from time to time; the
version in force at the time of each order applies to that order. Customers should
review the current version before placing an order. These terms do not affect any
statutory rights the customer holds under applicable Canadian consumer protection
legislation.
2
Products, descriptions, and pricing
All products listed on kyodeiriabeiri.sbs are described to the best of the operator's
knowledge and ability, including clay type, weight, volume, and intended use.
Product photographs and fired glaze samples are provided for reference only; natural
variation in materials means that the exact appearance of a product may differ
slightly from images shown. All prices listed are in Canadian dollars and are final
per order, with no additional fees added after checkout except where delivery
charges are stated separately. Prices may be updated from time to time. The price
displayed at the time of checkout is the price charged for that order, regardless of
any subsequent change.
3
Placing and confirming an order
An order is placed when the customer completes the checkout process and payment is
confirmed. An order confirmation email is sent to the address provided at checkout;
this email constitutes the operator's acceptance of the order. If any item in an
order cannot be fulfilled — due to stock availability or another reason — the
customer will be notified by email within two business days and offered a
substitute, a revised order, or a full refund of the affected items. The operator
reserves the right to decline any order at its discretion, in which case any payment
received is returned in full without deduction.
4
Payment terms and accepted methods
Payment is due in full at the time of checkout, before the order is dispatched.
Payment is processed by a third-party payment provider; the operator does not store
or handle payment card details directly. Accepted payment methods are displayed at
checkout and may include major credit and debit cards. The customer is responsible
for ensuring that payment details provided are accurate and that sufficient funds
are available. If a payment fails or is reversed after dispatch, the operator may
suspend fulfilment of future orders until the matter is resolved. All transactions
are conducted in Canadian dollars.
5
Delivery and hand-over
Orders are dispatched within the timeframe stated at checkout for the selected
delivery option. Delivery is made by postal service or courier to the address
provided at checkout. The operator is responsible for ensuring the order is packed
correctly and handed to the carrier. Once the carrier has accepted the parcel,
delivery timelines are subject to the carrier's own service conditions. The
hand-over date for the purpose of the review and defect fix windows is the date the
parcel is delivered to the customer's address, as recorded by the carrier or
confirmed by the customer. Customers are asked to inspect their order promptly on
arrival.
6
Review window and defect reporting
Customers have fourteen calendar days from the hand-over date to conduct a joint
review of their order with the operator and raise any concerns about accuracy or
completeness. Customers have thirty calendar days from the hand-over date to report
a defect that qualifies for a free fix or replacement. A defect is defined as an
item that arrived physically damaged, an item that differs from the product ordered,
or a quantity shortfall between the confirmed order and what was delivered. Defects
must be reported in writing through the contact form or by email, with the order
number and a description of the issue. Reports received after the thirty-day window
are outside the scope of the defect fix commitment and will be assessed at the
operator's discretion.
7
Limits of the operator's responsibility
The operator's responsibility is limited to the accuracy, completeness, and
physical condition of the items supplied. The operator is not responsible for how a
material performs during use, including variation in fired glaze results caused by
kiln conditions, changes in clay workability due to storage conditions outside the
operator's control, or the outcome of any creative project. Nothing in these
terms limits the customer's statutory rights under Canadian consumer protection
law. The operator does not make any representation or warranty beyond what is
explicitly stated in the product description and these terms.
8
Complaints and dispute resolution
If a customer is dissatisfied with how an issue has been handled, a formal complaint
may be submitted in writing following the procedure described on the complaints page
of this site. The operator will acknowledge the complaint within three business days
and provide a full written response within fourteen calendar days. If no resolution
satisfactory to both parties is reached through this process, the customer retains
the right to seek independent mediation or to pursue the matter through the
applicable consumer protection framework in their province. Nothing in this
complaints process limits or replaces the customer's statutory rights.
9
Intellectual property
All written content, product photography, and design elements on kyodeiriabeiri.sbs are the
intellectual property of the operator unless otherwise stated. Visitors and
customers may not reproduce, copy, redistribute, or adapt any content from the site
for commercial purposes without the prior written consent of the operator. Personal,
non-commercial use — such as saving a product image for personal reference — is
permitted. The operator respects the intellectual property rights of others and asks
that customers and visitors do the same. Any concerns about intellectual property on
this site should be directed to the operator through the contact page.