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Write to us about your pottery supplies

Write to us about your pottery supplies

Whether my order just arrived and I want to go through it carefully, or I placed it a little while ago and spotted something I need to flag, this is the right place to start. First-time questions about any product — clay types, glaze finishes, or tool recommendations — are welcome here too, no active order required.

Your full name

Email address

Phone number (optional, only if you prefer a call back)

Your message to us

Pressing send will open your default email app with the message pre-filled as a draft. You need to press send from within that app to deliver your message.

Kyodeiriabeiri is a pottery supply service operated by Margaret Holloway, serving amateur potters across Canada.

Operator: Kyodeiriabeiri
Phone: +1 (403) 236-8200
Email: content@kyodeiriabeiri.sbs
Support hours: Monday to Friday, 9 am to 5 pm ET
Typical reply: Within one business day

All orders and support are handled remotely — there is no physical shop to visit. Your supplies are delivered by post or courier, and any review or follow-up happens by email or phone.

Something gone wrong with your order? See the complaints process

I once bought a bag of stoneware clay from a supplier whose contact page was a dead end — a form that bounced, an email that auto-replied with nothing useful, and a phone number that rang out. That experience is exactly what this contact page is designed to avoid. Whether the question is simple or complicated, a real reply comes within one business day.

All messages are read personally by Margaret Holloway. Include your order confirmation number if you have one — it speeds things up considerably and means the reply addresses your exact situation from the first message.

What to include in your first message

A good first message saves at least one round of back-and-forth. Include your order confirmation number, the name of the specific product you are asking about, and a clear description of the issue or question. If something arrived damaged, a short description of what you can see is more useful than a vague note — details make resolution faster.

Your order confirmation number, found in the email sent after checkout on the site
The product name and variant — for example, air-dry white clay, 5 kg bag, or oxide glaze in cobalt blue
A description of the problem or question, written as specifically as you can manage
The date your order was delivered or handed over, if the message concerns a specific delivery

What not to include in your message

For your own security, please do not include payment card details, banking information, or any sensitive personal data in your message. Order queries can be resolved entirely through your confirmation number and order details — no financial information is ever needed to process a support request or investigate a delivery issue.

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